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Safety
How money should change hands
Directly between the two users, never through Listora. The only money we take is the advertising fee.
That makes one rule very simple: if anyone asks you to send money to Listora for a stay, it is not us. Tell us immediately.
If you are enquiring about a property, pay the advertiser. Use a payment method that carries protection, get the dates and the full terms in writing before any money moves, and never send a deposit by wire transfer or gift card to someone you have not spoken to.
If you are advertising, the only money Listora collects from you is the flat advertising fee for your plan, plus the optional flat renewal if you choose it. It appears on your statement under our published descriptor, which is on the Contact page.
If you want a charge from us reviewed, email us before raising a chargeback — we would far rather fix it directly, and the Refund & Cancellation Policy says what is refundable at each stage and how long we take.
Did this answer it?
If not, ask our assistant on the Help page — it answers straight away — or write to us and a person will reply within one business day. You can also email help@listora1.com.