Refund & Cancellation Policy
What is refundable at each stage of an advertising term, how to ask, and how long we take to answer. Written to be read before you buy rather than after something goes wrong.
1. What you are buying
A Listora plan buys advertising: your listing is published on Listora for a fixed term, placed and promoted according to the plan you chose, and promoted through the campaigns that plan includes. You can see exactly what each plan includes on the Pricing page.
You are buying placement and promotion for a term. We do not guarantee any result — impressions, clicks, inquiries or bookings depend on your property, your pricing and your market — and a refund is not available on the grounds that the advertising did not produce a particular outcome.
2. Before your listing publishes — full refund
If you cancel at any time before your listing goes live, you receive a full refund of the plan fee. There is no cancellation fee and no administrative deduction at this stage.
3. After it publishes — pro-rated refund of the unused term
Once your listing is live, you may cancel at any time and receive a pro-rated refund for the unused days of the advertising term. If your 180-day term is 60 days old when you cancel, the remaining 120 days are refundable.
Days already run are not refundable, and neither is campaign spend already placed with an advertising platform on your behalf. Cancelling takes your listing down and stops further spend immediately.
Pausing is not cancelling. A paused listing stops receiving inquiries but its term keeps running, so a long pause spends days you have paid for. If you want the term to stop, cancel.
4. If we fail to deliver
If your listing does not publish, or does not receive the placement or the campaigns your plan states, and we cannot put it right, you may cancel and be refunded in full for the affected period — not pro-rated.
5. Renewals
Renewal is optional and is a flat 50% of the plan price, published on the Pricing page before you decide. The renewal price does not change depending on what the previous term achieved, and we will not renew without your instruction.
A renewal cancelled before the new term starts is refunded in full. Once the new term has started, section 3 applies to it.
6. How to request a refund or cancel
Email help@listora1.com from the address on your account, with:
- your listing reference, if you have one;
- the plan you purchased;
- whether you are cancelling the listing, the renewal, or both.
You may also write to us at 7901 4th St N, St. Petersburg, FL 33702, or call {{SUPPORT_PHONE}} during Monday to Friday, 9:00am – 6:00pm Eastern. A refund request does not need a reason, and we will not ask you to justify one.
7. How long we take
- Acknowledgement: within two business days of your email.
- Decision and amount: within five business days of acknowledgement, in writing, with the pro-rating shown line by line.
- Payment: issued to the original payment method within ten business days of the decision. Your bank or card issuer may take a further few days to post it.
8. Chargebacks
If you believe a charge is wrong, please email us first — we would far rather fix it directly, and we can usually do so in the same week. Charges from Listora appear on your statement as {{STATEMENT_DESCRIPTOR}}.
9. Payments between users are not ours to refund
Listora never handles a payment between an advertiser and an interested user. Anything those two agree — a deposit, a rental payment, a refund of one — is between them, and nothing in this policy applies to it. The only money Listora takes is the advertising fee an advertiser pays us.
10. Who this policy is with
LST Digital Ventures LLC
7901 4th St N, St. Petersburg, FL 33702
{{SUPPORT_PHONE}} ·
help@listora1.com